Telephone Answering & Message Forwarding

This is our principal task - acting as a virtual reception desk, answering your telephone calls in the way that you want them answered and forwarding either the call to you or taking a message and forwarding that to you.

Calls Answered by Real People

Why not have a human voice at the end of every call? With AgentPhone you can. All inbound calls can be answered by real people, greeting your customers and clients in a happy and helpful voice and sounding every bit like your own receptionist. In fact, we are your reception.

Caller Menus

Our sophisticated telephone systems can allow your inbound calls to be greeted by an automatic tone controlled menu system such as that used by many larger companies today. Using such a system can allow us to route your calls quickly and efficiently to your various departments.

Call Recording

Our systems are capable of recording every call, providing you with the necessary backup to check conversations to ensure that the information being collected and given is accurate.

Voicemail

Voicemail messages can be digitally recorded and emailed to you in industry standard audio file formats.

Fulfillment

As well as answering the phone and taking messages, we also offer fulfillment services, responding to your customers' needs in a timely fashion and without having to interrupt your working day.